Privacy Policy

Deepdale Therapies Privacy Policy

Name: Deepdale Therapies
Telephone Number: 01833 348231
Email Address:
Our website address is:

This privacy policy sets out how Deepdale Therapies uses and protects any information that you give us. This policy is effective from June 2021.

What personal data we collect

Deepdale Therapies collects the following data: 

Personal information including your name, date of birth, phone number/contact details.

Health and medical related information that are relevant and necessary to your physiotherapy assessment and treatment.

Details of other health and social care professionals that you may be involved with. 

How do we collect your data?

We collect data regarding your name and contact details when you make a telephone or email enquiry or book a physiotherapy appointment.

We collect personal health and medical information and details of other professionals involved at the time of your initial physiotherapy consultation and as relevant at the time of any further follow up appointments. 

Deepdale Therapies may also receive your data indirectly from a referrer or other health or social care professional only if you have already provided consent for this to occur.

Why do we collect your data?

Deepdale Therapies collects your data so that we have an accurate legal record of our interventions with you in line with the health and care professions council (HCPC) standards of conduct, performance and ethics. 

We will only share your data with other health and social care professionals if you have agreed and consented to this only for the purpose of managing your health.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us using the details above.

(b) We have a legal obligation.

How do we store your personal information?

Deepdale Therapies securely stores your personal information, and health and medical related data electronically using allied health practice management software.

We store your data for 8 years in line with HCPC legal requirements for health related records. Once this time period has expired, your data will be destroyed securely.

Your Data Protection Rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information. 

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at elle@deepdaletherapies if you wish to make a request.

How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            
Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113

ICO website: